SNOWMINDS MONEY BACK GUARANTEE

Snowminds
Snowminds May 5, 2020

MONEY BACK GUARANTEE –  YOUR SECURITY WITH SNOWMINDS

 

Since Snowminds started in 2012, it has been our top priority for you to feel 100% safe while traveling with us – it still is!

Therefore, as a traveler, you will automatically be covered by the Snowminds Money Back Guarantee. This means that if your ski holiday or instructor course is canceled by Snowminds before departure, for whatever reason, you can freely choose one of the following options:

  • Move your ski holiday or instructor course free of charge to a later date
  • Attend another ski holiday or instructor course
  • Receive a full refund of the trip 

Our guarantee applies to all travelers whether you have already booked your ski trip or instructor course, or are considering booking a ski trip or instructor course. Thus, you can safely book your experience with Snowminds and look forward to a great time in the snow.

Below you can read more about the Money Back Guarantee and your security with Snowminds.

 

Does the Money Back Guarantee apply for the 20/21 ski season?

Yes, the Money Back Guarantee applies to all journeys regardless of when they start. We are also in close and ongoing dialogue with our partners in the ski areas and they all expect to hire our instructors for the 20/21 season and we expect to run all instructor courses and ski holidays as planned for the 2020/2021 winter season.

As an example, many ski areas in Japan remained open throughout this season and in Canada, many resorts currently expect to open for mountain biking guests for the summer season.

What if my trip is canceled due to Covid-19?

If Snowminds cancel your trip due to Covid-19 (Coronavirus), our Money Back Guarantee also applies, ie. that you can freely choose either:

  • Move your ski holiday or instructor course free of charge to a later date
  • Attend another ski holiday or instructor course
  • Receive a full refund of the trip

 

    Are there any costs that are not covered by the guarantee?

    With our Money Back Guarantee you get a full refund including the initial deposit for trips not started. If you have ordered products such as cancellation insurance, ski equipment, or language courses that have been received or already taken in use, then these are not covered by the refund.

    For all further questions, we refer to our terms and conditions.

     

    If you have any questions about our Guarantee Guarantee or would like to book a ski holiday or an instructor course, you are always welcome to contact us.