Norwegian Customer Experience Manager

Copenhagen, Denmark.  Full- or part-time position.

About The Position

We are excited to announce the search for a Norwegian Customer Experience Manager. If selected, you will become a key member of our core team of deeply passionate employees. Your main mission will be of the highest importance: to drive us forward and manage all Snowminds recruiting efforts in Norway. As with any other new adventure, our team is super open to fresh ideas, different ways of thinking, and taking both a scientific and creative approach to problem-solving. We’ve got your back all the way, and we are counting on you to help us innovate and succeed.  

​In terms of culture and personality, it’s essential that our new travel consultant has a deep passion for skiing and providing people with experiences for life. You should be eager to learn from the best in the industry and to apply your competencies both individually and in teams. You should also LOVE to help others succeed and have an entrepreneurial mindset that flourishes when faced with new challenges. Basically, we expect you to work hard, bring good vibes, and help take Snowminds to the next level. 

About Snowminds

Snowminds is a young and expanding ski and snowboard instructor training company based in Copenhagen, Denmark. To us, few things in life are better than traveling the world together with the people we care for most. This principle has driven us towards our core business; helping people realize their dreams and passion for snow by offering them ski instructor jobs, training camps and adventure trips in ski resorts all around the world. Since 2012, over 2000+ people have become trained and certified Snowminds ski instructors in Austria, Canada, Japan, New Zealand and Australia. 

To make such experiences happen, we realize that innovation is key. We do our best to embrace fresh perspectives – to take what exists and put it together in new and improved ways. In that spirit we strive to put people and travel together and, in turn, create experiences and friendships that last a lifetime!

The Job as a travel consultant: 

​In line with our overarching goals, we will work closely with you to match the right projects with your competencies and personal interests. These projects include:

• Leading all Snowminds recruiting efforts in the Norwegian market. 
• Joining our Customer Experience Team and communicating with candidates verbally and in writing to secure them the best possible service. 
• Conducting ski instructor interviews and guiding our candidates to help them achieve their goals and aspirations. 
• Planning and executing presentations at various events, including our annual kick-off event, Team Leader camp weekend, regularly-scheduled online info nights, reunion parties, festivals or similar events. 
• Representing Snowminds as a Team Leader on our courses and helping our new Snowminds instructors succeed.
• Working with our Marketing Manager to promote a variety of ski instructor courses and job opportunities for your Market 
• Writing Norwegian content for snowminds.no and developing a variety of prep materials for our Norwegian customers. 
• Creating new projects inspired by your creativity and passion.

What we offer: 

• Informal, fast-paced and young working environment
• High responsibility in an international, high-performance and self-driven culture
• Ability to create your own ideas and see them come to life
• Compensation package based on qualifications
• Travel opportunities (Don’t forget your skis!)
• Team activities each month

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Qualifications:

​In this role, you will be given real responsibility and expected to manage core tasks on your own. Our team mantra is “whatever it takes” and we hope you’ll take that warrior mindset to heart. We’re Viking countries, after all. 😉 

More specifically, we expect your qualifications to include:

• Near-native Norwegian speaker and strong writer. Ability to speak multiple languages (especially, Scandinavian languages) is highly desired. 
• A winning personality with a desire to join a young and energetic team
• A strong drive to build and develop the Norwegian Market
• A love to create and to enjoy the benefits of your own hard work!

Practicalities:​

The position as a Norwegian travel consultant can be a full- or part-time position. We are flexible in terms of the starting date. Salary will be commensurate with experience. 

If you are interested, please send a motivational letter, CV, and a picture to [email protected] as soon as possible.

You can also check our websites to learn more about the company and the product: https://www.snowlingo.com and https://snowminds.com! 

We look forward to hearing from you!

Team Snowminds