Customer Experience Manager

Customer Experience Manager. Full-time position.

We are excited to announce the search for a Customer Experience Manager who can join our Snowminds Team.

Founded in 2012, and backed by Rökö since 2023, Snowminds is the world’s leading ski instructor training company. You will join an international team of passionate employees who all share a deep passion for skiing and people. As our new Customer Experience Manager, you will play a focal role in delivering the highest level of customer care and unforgettable experiences.

The job as Customer Experience Manager

We hope you – just as us – are passionate about skiing, travelling, and for providing others with the highest level of customer care and unforgettable experiences. You can expect to learn fast, work passionately and share good vibes with our teams and our instructors

More precisely, you will:

• Communicate with candidates verbally and in writing to provide the best possible service
• Conduct ski instructor interviews and guide our candidates to the best fitting experience
• Give presentations at various events, such as our annual kick-off event, info meetings and career fairs.
• Work with our Market Managers and Head of Customer Experience to promote a variety of ski instructor courses and job opportunities for our English and German speaking customers
• Writing English and German content for snowminds.com etc.

We hope you have:

• A winning personality with a desire to join a young and energetic team
• A strong drive to build and develop the English and German market
• A team player driven by shared success
• Strong written and verbal communication skills in both German and English
• Experience as a ski instructor, ideally in multiple countries such as Canada and Japan

We offer:

• An informal, fast-paced and young working environment
• A high degree of responsibility in an international, high-performing and self-driven culture
• A job with a lot of development opportunities
• The ability to create your own ideas and see them come to life
• Travel activities to our skiing resorts worldwide
• Team packages including ski gear from our own Snowminds Store
• A compensation package based on qualifications
• While we value in-person collaboration at our offices in Copenhagen (Denmark) or in Den Bosch (Netherlands), we also offer the flexibility to work remotely if you’re located elsewhere.

Ready to apply?

Please send a motivational letter and resume to [email protected] as soon as possible, interviews will be held on an ongoing basis. The position is full-time and available as soon as possible.

If you have any questions in regards to the position, please do not hesitate to contact our HR Manager, Line Holm, at [email protected].

We look forward to hearing from you!

Team Snowminds

About Snowminds

Snowminds is the world’s leading ski and snowboard instructor training company. Since our foundation in  2012, we have helped over 6000+ people from 30+ countries become certified ski and snowboard instructors. Today, Snowminds offers ski- and snowboard instructor training programs, ski and snowboard camps, bespoke holidays to Canada and Japan, language courses, ski gear & equipment, and more. 

Since 2023, we have been backed by Swedish Rökö. Our international team operates from our offices in Copenhagen, Denmark, Den Bosch, The Netherlands, or remotely from e.g. Stockholm or anywhere skiable.